Privacy Policy

1. Introduction

Welcome to Buren Trade. This Privacy Policy describes how Buren Trade ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our mobile applications:

• Buren Trade (Customer App)
• Buren Trade Provider (Service Provider App)
• Buren Trade Serviceman (Serviceman App)

By downloading, installing, or using any of our applications, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, and profile photo when you register an account.
• Identity Verification: Government-issued ID or business registration documents (for service providers and servicemen).
• Payment Information: Payment method details necessary to process transactions. We do not store full credit/debit card numbers on our servers.
• Communications: Messages sent through the in-app chat system, support requests, and feedback.
• Service Information: Details about services offered, pricing, business hours, and service areas (for providers).

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Location Data: With your permission, we collect precise or approximate location data to provide location-based services such as finding nearby service providers.
• Usage Data: How you interact with our apps, including pages visited, features used, search queries, and timestamps.
• Log Data: IP address, browser type, crash reports, and performance data.

2.3 Information from Third Parties

• Social Login: If you choose to sign in via Google or other social accounts, we may receive your name, email, and profile picture from those services.
• Payment Processors: Transaction confirmation and status from our payment partners.

3. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Process bookings, orders, and payments
• Connect customers with service providers and servicemen
• Provide location-based service discovery
• Send booking confirmations, updates, and reminders via push notifications, SMS, or email
• Facilitate in-app communication between parties
• Improve our apps, features, and user experience
• Provide customer support and respond to inquiries
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations
• Send promotional messages (only with your consent; you can opt out at any time)

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Fulfillment: Your name, phone number, and location are shared with service providers or servicemen assigned to your booking, and vice versa, to fulfill the service.
• Payment Processing: Transaction data is shared with our payment gateway partners to process payments securely.
• Service Providers (Technology): We may use third-party services for hosting, analytics, push notifications (e.g., Firebase), and crash reporting, which may process your data on our behalf.
• Legal Requirements: We may disclose your data if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures, including:

• Encryption of data in transit (TLS/SSL) and sensitive data at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Restricted access to personal data on a need-to-know basis

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention: We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce agreements.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at support@burentrade.com. We will respond within 30 days.

Managing Permissions

• Location: You can enable or disable location access through your device settings. Some features may not work without location access.
• Notifications: You can manage push notification preferences in your device settings or within the app.
• Camera & Storage: Required only when you choose to upload photos or documents. You can manage these permissions in your device settings.

7. Third-Party Services

Our apps may integrate with third-party services that have their own privacy policies. These may include:

• Google Maps / Location Services — for maps and location features
• Firebase (Google) — for push notifications, analytics, and crash reporting
• Payment Gateways — for payment processing
• Google/Social Sign-In — for authentication

We encourage you to review the privacy policies of these third-party services. We are not responsible for their data practices.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@burentrade.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or via email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our apps after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@burentrade.com
• Website: burentrade.com
• Support Page: burentrade.com/app/support